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| | Ordering Online | Can I cancel an order after it has been submitted?
You cannot cancel your submitted order through our website. You may call our customer
service department at 1-888-994-8697 6 am to 2 am Central Time, 7 days a week. Have
your customer order number ready to give to us. We’ll be able to cancel it for you.
Can I check my phone or mail orders on the web?
Once you place an order at TheHomemarketplace.com you will be able to check the
status of the order you placed online. If you have never placed an order through
our website, you will not be able to check the status of your phone or mail orders.
Click here to login to your account.
Can I get help with my online order?
Yes! You may call our customer service department at 1-888-994-8697 6 am to 2 am
Central Time, 7 days a week. We'll be happy to help you.
Can I place an order online and send you a check?
We do not offer that kind of payment option. However, you may download a printable
order form from the website and mail it in with a check.
Do I have to pay sales tax?
The Home Marketplace collects the applicable sales tax on all orders shipped to
Colorado, Nevada and Wisconsin.
Do I have to register to place an order?
No, we do not "register" you, but you will become one of our customers with your
own unique password. You may use this password to check on the status of your order.
If you do not have an account, please feel free to create one by visiting
My Account. Please keep in mind that you
will not be able to check your order history or the status of your order if you
do not create an account.
Do you have an order form that I can print?
Yes, click here to view our printable order form.
Do you sell gift certificates that I can give to others?
Yes, we offer Gift Certificates. Give your family and friends what they really want.
Gift Certificates are available in denominations of $10, $25, $50 and $100. Package
includes certificate and our latest catalog. Redeemable online (at the time of checkout),
by phone or mail order. Free standard shipping to you and your recipient. Search
by the keyword “gift certificates” to place your order now.
How do I check the status of my web order?
Yes, if you have previously created an account. To check on the status of your order,
log in to your account and click on the Order Status link.
I forgot my password. What do I do?
If you have forgotten your password,
click here.
What should I expect to happen once I place an online order?
Once you submit your order, we will email you confirming that we have received your
order. We will email you a second time notifying you that your order has been shipped
from our fulfillment center.
When I add a product to my basket, nothing happens?
Certain transactions on our site may result in a pop-up page being displayed. If
you click on the “Add to Basket” button and nothing appears to happen, you probably
have a pop-up blocker preventing the next page from showing. You can temporarily
disallow the pop-up blocker from preventing display – see instructions for your
particular blocker software.
When will my credit card be charged?
Your credit card is charged when the merchandise ships from our fulfillment center.
Back orders are not charged until the merchandise ships.
Which credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
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| | Product Search and Availability | Can I find out if a product I want to order is in stock?
Yes, we will let you know about availability before you add a product to your cart.
Additionally, once you review your shopping cart, inventory availability will be
listed for each of your products.
I can't find an item on your website that I know I saw in your catalog. Can I still
order it?
Please call our customer service department at 1-888-994-8697 from 6 am to 2 am
Central Time, 7 Days a Week to check the availability of the product you wish to
order.
I can't find the product I am looking for. How do I search for it?
Enter the item number, the product name, or a description of the product in the
search box at the top of this page. Click the Search button.
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| | Personalized and Photo Merchandise | | How do I send my photos in for the photo product I ordered?
- Send a color or black-and-white print.
- Photos need to be 2 x 3 to 8 x 10.
- If possible, send separate photo for each product you would like.
- Indicate your name and the product you are ordering on the back of the photo.
- Use clean sheets of paper to separate and protect photos from ink marks.
- If copyrighted (all studio photos are), send studio's written permission to reproduce
along with the photo.
- Sorry, no newspaper, magazine or post card photos.
- We will return your photos unless stated otherwise.
- Please be sure to include the ORDER NUMBER with
the photo.
(The order number is provided on the final page of check out.)
The Home Marketplace reserves the right to use discretion for all photo reproductions.
Please send your photos:
The Home Marketplace
250 City Center
Oshkosh, WI 54906
After I've typed in the personalization for a product, how do I review it to make
sure it is correct?
You can review personalization when you are on the
Shopping Cart page.
If the personalization is incorrect, click on the Edit button and make any changes
you need.
Can I order photo products from your website?
Yes, you can. Once you have completed your order, print your name, address, and
order number on the back of your photo and send to:
The Home Marketplace
250 City Center
Oshkosh, WI 54906
Please allow for original advertised processing time once photo is received at HMP.
If I order a personalized product and non-personalized product, will I receive all
merchandise in the same order or in multiple shipments?
All in-stock merchandise will ship together. If your order contains personalized
and non-personalized products, the in-stock merchandise will ship together.
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| | Shipping | Can I have my order shipped to me at a different address?
You can ship an order to yourself at a different address. Physical street addresses
are preferred instead of a PO box.
Quick Ship
We are not offering Quick Ship this Holiday Season. We apologize for any inconvenience
this might cause.
Do you have express shipping?
Yes. We have three express shipping methods in addition to the standard shipping listed
above.
FedEx 3-4 Day
Your order will arrive in 3-4 business days after being processed for non-personalized merchandise and within 4-5 business days after being processed for personalized merchandise.
Additional Cost: $8.99
FedEx 1-2 Day Service
Your order will arrive in 1-2 business days after being processed for non-personalized merchandise and within 4-5 business days after being processed for personalized merchandise.
Additional Cost: $13.99
FedEx 1 Day Air
Your order will arrive the next day after being processed for non-personalized merchandise and within 3 business days after being processed for personalized merchandise.
Additional Cost: $37.99
Do you ship internationally?
At this time we are able to ship to APO and FPO address, as well as the US Territories
and Canada.
How do you ship orders?
We use USPS (United States Post Office) as our delivery agent. Most orders ship
in 2-5 working days from receipt of your order. Allow 7-10 working days for most
shipments to reach you after leaving our warehouse. PRIORITY MAIL SHIPPING IS FOR
CUSTOMERS OUTSIDE THE CONTINENTAL UNITED STATES ONLY. $4.00 will be added to Priority
Mail orders shipped to AK, HI, Puerto Rico and U.S. territories. It is highly recommended
that customers outside the Continental United States choose Priority Mail Service,
otherwise it can take as much as 4 to 6 weeks for delivery.
$3.99 will be added to your shopping cart for each package sent to an additional
address.
We also have three express shipping methods in addition to the standard shipping
listed above.
FedEx 3-4 Day Ground
Your order will arrive in 3-4 business days after being processed for non-personalized
merchandise and within 4-5 business days after being processed for personalized
merchandise. Additional Cost: $8.99.
FedEx 1-2 Day Service
Your order will arrive in 1-2 business days after being processed for non-personalized
merchandise and within 4-5 business days after being processed for personalized
merchandise. Additional Cost: $13.99.
FedEx 1 Day Air
Your order will arrive the next day after being processed for non-personalized merchandise
and within 3 business days after being processed for personalized merchandise. Additional
Cost: $37.99.
How soon will I receive my order?
Most orders ship in 2-5 working days from receipt of your order. Allow 7-10 working
days for most shipments to reach you after leaving our warehouse.
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| | Returns | Can I return an item if I don't like it?
All of our orders and merchandise are covered by our
100% Satisfaction Guarantee. This covers all
items including personalized merchandise.
How do I return an item?
Personalized as well as non-personalized merchandise can be returned for a replacement
or refund.
If you have any damaged, missing or incorrectly personalized item(s), call, write,
fax or email our Customer Service Department.
Call: 1-888-994-8697 (6am - 2 am Central Standard Time, 7 days a week)
FAX: 1-800-699-6993
Email:
help@thehomemarketplace.com
Write:
The Home Marketplace - Return Goods
250 City Center
What if I have a credit card replacement or exchange?
On credit card replacements or exchanges, the original order will be credited and
the replacement or exchange will be recharged.
What should I do if I received a damaged, missing or incorrectly personalized item(s)?
Call, write, fax or email our Customer Service Department. There is a 48-hour turn-around
period for Customer Service emails.
Call: 1-888-994-8697 6 am to 2 am Central Time, 7 days a week.
Fax: 1-800-699-6993
Email:
help@thehomemarketplace.com
Write:
The Home Marketplace - Return Goods
250 City Center
Oshkosh, Wisconsin 54906
All other merchandise can be returned via Parcel Post.
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| | Security and Privacy | How do I know if my online order is secure?
Your thehomemarketplace.com shopping is safe with the use of Secure Sockets Layer
(SSL) and Data Encryption Standard (DES) on our online server. To take advantage
of secure shopping, you must have an SSL/DES compatible browser such as Netscape
or Explorer. By using SSL, all online communications between you and thehomemarketplace.com
are protected from being intercepted, viewed, or altered by unauthorized parties.
Click here to review our security policy.
What will you do with my name, email address, and order information?
Your shipping and billing address may be used to send you our print catalog or catalogs
and direct mail from our affiliated companies that we feel may be of interest to
you. We may also trade your name and mailing address with other reputable mail order
companies. If you do not want your name traded with or rented to other companies,
email our customer service department at
help@thehomemarketplace.com,
call 1-888-994-8697 (6 am to 2 am Central Time, 7 days a week) or fax us at 1-800-699-6993.
There is a 48-hour turn-around period for Customer Service emails.
Do you have a store?
We have a Miles Kimball Outlet Store located at:
2185 S. Koeller St.
Oshkosh, Wisconsin
Phone: 920-231-1070
Is Miles Kimball hiring? If so, what jobs are available?
Click here
to view employment opportunities.
Who can I contact with a Public Relations inquiry?
If you are interested in or have questions regarding public relations information
from Miles Kimball, please send an email to:
mkcpr@MilesKimball.com | |
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